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"Great location while offering a premium experience and a reasonable value for money. Excellent staff - reception, guest relations, F&B, bell captain as well as the security personnel "

"Room was so cold. We have to call for hot water. Wifi was very limited."

"Great stay! Booked it for my parents and they loved the stay"

"We enjoyed our stay at this historic hotel. We were upgraded to a suite which was nice. The breakfast and restaurant were good and staff were keen to help. If I had a criticism it is that service can at times be slow despite there being lots of staff around. "

"There was no heat even though the temperature was below 50 degree Fahrenheit. The shower did not work and the food for breakfast had run out. Our rooms had absolutely no windows or sunlight. Badly needs renovation. Most importantly it’s being run with skimpy staff and so no one answered the telephones or took care of you. Sad because bones of property are great. "

"Reception struggled to find our reservation at check in. Room was basic, Very hard double bed. Kettle and a jug of water was supplied at check in, no further water given and room does not get made up. We were in the main building annexe and it obviously had not been used for some time, smelt and felt damp. I know we are in the mountains and should expect lower temperatures. We were told hot water would only be available 7-10 both mornings and evenings but we had to ring reception several times...